M. Z. O. U. K. HOLDINGS (O.S.B.) LIMITED (Company No. 13835201)

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have. It applies to our customers, prospective customers, suppliers and visitors to our website.

We are M. Z. O. U. K. HOLDINGS (O.S.B.) LIMITED, a company registered in England and Wales (Company No. 13835201), with our registered office at 26 Oriel House, The Quadrant, Richmond, London TW9 1DL, United Kingdom.

We are the "controller" of your personal data, which means we decide how and why it is used. 

If you have any questions about this policy or how we handle your data, please contact us at info@mzoukholdings.com or by post at the address above.

Depending on how you deal with us, we may collect and use the following:

• Identity and contact details: your name, job title, company name, postal address, email address and telephone number.
• Account and order information: details of quotes, orders, deliveries, invoices, returns and complaints.
• Financial information: billing details, bank details, payment history and credit information. We do not store full card details on our own systems.
• Due diligence information: information we need to carry out credit, fraud, anti-bribery and sanctions checks, including company and director details.
• Communications: emails, messages and call notes when you contact us or we contact you.
• Technical information: your IP address, browser type, device information, pages visited and how you use our website, collected through cookies and similar technologies (see section 9).
• Marketing preferences: whether you wish to receive updates from us.

We do not knowingly collect special category data (such as health or ethnicity information), and our website and services are not aimed at children.

We collect personal data:

• directly from you, for example when you request a quote, place an order, open an account, complete a form, or contact us;
• automatically, when you use our website;
• from third parties, such as credit reference and fraud prevention agencies, Companies House, publicly available sources, and your employer or company where you deal with us on its behalf.

The law requires us to have a valid reason, called a "lawful basis", for using your personal data. The table below sets out our main purposes and the basis we rely on.

Purpose

Lawful basis

Providing quotes, processing and delivering orders, and managing your account

Performance of a contract, or steps taken at your request before entering a contract

Taking payment, issuing invoices and collecting money owed

Performance of a contract, and our legitimate interests in recovering debts

Credit checks, fraud prevention, and anti-bribery and sanctions compliance

Legal obligation, and our legitimate interests in protecting our business

Keeping accounting, tax and other records

Legal obligation

Responding to enquiries and complaints

Legitimate interests in running our business and serving customers

Sending you marketing about our products and services

Consent, or legitimate interests where the law permits us to contact business customers

Running, securing and improving our website and services

Legitimate interests in keeping our website safe and effective

Establishing, exercising or defending legal claims

Legitimate interests, and legal obligation where applicable

Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights and freedoms, and we only go ahead if they are not.

We may send you marketing emails or messages about our products and services if you have agreed to receive them, or, where the law allows, if you are an existing business customer and the message relates to similar goods.

You can opt out at any time by using the unsubscribe link in any email or by contacting us at info@mzoukholdings.com. We will never sell your personal data to third parties for their own marketing.

We only share personal data where necessary and with appropriate safeguards. Recipients may include:

• companies within our Group;
• delivery, courier and freight providers;
• payment processors, banks and accountants;
• credit reference, fraud prevention and debt recovery agencies;
• IT, website hosting, email and software service providers who process data on our behalf;
• professional advisers such as lawyers, insurers and auditors;
• regulators, law enforcement and government bodies where we are required by law, or where we need to protect our rights; and
• a buyer or prospective buyer, if we sell or restructure our business, who would be required to respect your data.

Our service providers may only use your data to provide services to us and in line with our instructions.

Some of our suppliers may be based outside the United Kingdom. Where we transfer personal data abroad, we make sure it is protected, for example by transferring it only to countries the UK government considers to have adequate protection, or by using approved contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can contact us for more information about these safeguards.

We keep personal data only for as long as we need it for the purposes set out in this policy, and to meet our legal, accounting and reporting obligations. As a general guide:

• Customer and order records: up to six years after our last transaction with you, in line with limitation periods and tax record-keeping requirements.
• Enquiries that do not lead to an order: up to two years.
• Marketing preferences: until you opt out or ask us to stop.
• Website technical data: in line with the retention periods in our cookie settings.

When we no longer need your data, we delete it or anonymise it securely.

Our website uses cookies, which are small files placed on your device. Some are essential for the website to work. Others help us understand how visitors use the site, or remember your preferences. Where the law requires it, we will only set non-essential cookies with your consent.

You can manage or withdraw your consent through our cookie banner [insert link to cookie settings] or through your browser settings. Blocking some cookies may affect how the website works. Further details are in our Cookie Policy.

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and disclosure. These include access controls, secure systems and staff training. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we will take all reasonable steps to protect your data.

If there is a data breach that is likely to put your rights and freedoms at risk, we will notify you and the ICO where the law requires.

Under UK data protection law, you have the right to:

• be informed about how we use your data, as set out in this policy;
• access a copy of the personal data we hold about you;
• correct data that is inaccurate or incomplete;
• erase your data in certain circumstances;
• restrict how we use your data in certain circumstances;
• object to us using your data where we rely on legitimate interests, and to direct marketing at any time;
• data portability, meaning you can ask for your data in a portable format where we process it by automated means on the basis of consent or contract; and
• withdraw consent at any time where we rely on your consent, without affecting the lawfulness of earlier processing.

To exercise any of these rights, please contact us at info@mzoukholdings.com. We may need to verify your identity first. We will normally respond within one month, and we do not usually charge a fee, although we may do so for requests that are manifestly unfounded or excessive. Some rights are not absolute and may be limited where the law allows.

We would like the chance to put things right, so please contact us first. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator:

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies before sharing any personal data.

We may update this policy from time to time to reflect changes in the law or how we operate. The latest version will always be available on our website, and the date at the top shows when it was last revised. Where changes are significant, we will take reasonable steps to let you know.

M. Z. O. U. K. HOLDINGS (O.S.B.) LIMITED 26 Oriel House, The Quadrant, Richmond, London TW9 1DL, United Kingdom Email: info@mzoukholdings.com